orders are subject to product availability. If an item is not in stock at the
time you place your order, we will notify you and refund you the total amount
of your order, using the original method of payment.
offered on our website are only available for delivery to addresses in Ghana
and abroad. We also accept orders from international customers who are shipping
to addresses in Africa and UK (Europe). Any shipments outside of the aforementioned
locations are not available at this time.
delivery time will be provided to you once your order is placed. Delivery times
are estimates and commence from the date of shipping, rather than the date of
order. Delivery times are to be used as a guide only and are subject to the
acceptance and approval of your order.
there are exceptional circumstances, we make every effort to fulfill your order
within 3 working days of the date of your order for local orders and up to 14
days for international orders respectively. Business day means Monday to Saturdays,
note we do not deliver/ship on Sundays.
note, the date of delivery may vary due to carrier shipping practices, delivery
location, method of delivery, and the items ordered. Products may also be
delivered in separate shipments.
follow the instructions to ensure we get your items to you. The steps are:
Ensure you have
the right order before proceeding to the provide delivery information
accurate and precise delivery location or address
telephone, email and mobile contact(s)
provide are correct
information you want us to know concerning your delivery in the notes section
of your order
/ SHIPPING COSTS
cost is based on your location.
costs are based on the weight of your order and the delivery method. To find
out how much your order will cost, simply add the items you would like to
purchase to your cart and proceed to the checkout page. Once at the checkout
screen, delivery/shipping charges will be displayed.
shipping charges may apply to remote areas or for large or heavy items. You
will be advised of any charges on the checkout page.
tax is charged according to the province or territory to which the item is purchased.
DAMAGED ITEMS IN TRANSPORT
Secret promises to implement all necessary precautions and measures to deliver
your order intact by our delivery partners. If there is any damage to the
packaging on delivery, contact us immediately at the customer service number
If you have any questions about the delivery and shipment or your order,
please contact us at: +233 (0) 207 320877or email: