Delilah's Secret

Delivery Information

GENERAL INFORMATION

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

DELIVERY LOCATION

Items offered on our website are only available for delivery to addresses in Ghana and abroad. We also accept orders from international customers who are shipping to addresses in Africa and UK (Europe). Any shipments outside of the aforementioned locations are not available at this time.

DELIVERY TIME

Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 working days of the date of your order for local orders and up to 14 days for international orders respectively. Business day means Monday to Saturdays, except holidays.

Please note we do not deliver/ship on Sundays.

Please note, the date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

DELIVERY INSTRUCTIONS

Please follow the instructions to ensure we get your items to you. The steps are:

  • Ensure you have the right order before proceeding to the provide delivery information

  • Provide accurate and precise delivery location or address

  • Ensure telephone, email and  mobile contact(s) provide are correct

  • Add additional information you want us to know concerning your delivery in the notes section of your order

 DELIVERY / SHIPPING COSTS

 Local delivery

Delivery cost is based on your location.

International shipping

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, delivery/shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is purchased.

DAMAGED ITEMS IN TRANSPORT

Delilah’s Secret promises to implement all necessary precautions and measures to deliver your order intact by our delivery partners. If there is any damage to the packaging on delivery, contact us immediately at the customer service number below.

QUESTIONS

If you have any questions about the delivery and shipment or your order, please contact us at: +233 (0) 207 320877or email:

delilahssecretlingerie@gmail.com