Delilah's Secret

Returns & Exchanges policy

GENERAL INFORMATION

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason or if the item is faulty/defective or wrong description, you may return it to us for store credit, refund or an exchange. Please see below for more information on our return policy.

 RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unworn condition, with all original tags and labels attached.

 NON-RETURNABLES

Briefs, Swimwear or intimate wear

In the interests of both health and hygiene we are unable to exchange briefs, swimwear or intimate wear unless they are faulty/defective or wrong description of goods which must be returned unworn with all original tags and labels attached.

 RETURN PROCESS

To return an item, please email customer service at delilahssecretlingerie@gmail.comto obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and return it in a secured sealed package with your proof of purchase (receipt), and mail/ship your return to the following address:

Delilah's Secret Limited

Attn: Returns& Exchanges

RMA#

Century Plaza  

127 Spintex Road  

Accra, Ghana  

 REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange if the returned item meets our standard for return item. Please allow at up to ten (10) days from the item arriving at the warehouse to process your return, store credit or exchange. We will notify you by email when your return has been processed.

 QUESTIONS

If you have any questions concerning our return policy, please contact us at:+233 (0) 207 320877or email: delilahssecretlingerie@gmail.com