Delilah's Secret
Returns & Exchanges policy
GENERAL INFORMATION
Thank
you for your purchase. We hope you are happy with your purchase. However, if
you are not completely satisfied with your purchase for any reason or if the
item is faulty/defective or wrong description, you may return it to us
for store credit, refund or an exchange. Please see below for more
information on our return policy.
RETURNS
All
returns must be postmarked within seven (7) days of the purchase
date. All returned items must be in new and unworn condition, with all original
tags and labels attached.
NON-RETURNABLES
Briefs,
Swimwear or intimate wear
In
the interests of both health and hygiene we are unable to exchange briefs,
swimwear or intimate wear unless they are faulty/defective or wrong description of goods which must be returned unworn with all original tags and labels attached.
RETURN
PROCESS
To
return an item, please email customer service at delilahssecretlingerie@gmail.comto obtain a Return Merchandise Authorization (RMA)
number. After receiving an RMA number, place the item securely in its
original packaging and return it in a secured sealed package with your
proof of purchase (receipt), and mail/ship your return to the following
address:
Delilah's Secret Limited
Attn: Returns& Exchanges
RMA#
Century Plaza
127 Spintex Road
Accra, Ghana
REFUNDS
After receiving your return and inspecting the
condition of your item, we will process your return or exchange if the
returned item meets our standard for return item. Please allow at up to ten
(10) days from the item arriving at the warehouse to process
your return, store credit or exchange. We will notify you by email
when your return has been processed.
QUESTIONS
If
you have any questions concerning our return policy, please contact us at:+233
(0) 207 320877or email: delilahssecretlingerie@gmail.com